DMC BUSINESS

World's leading contact center and remote support center DMC System Co., Ltd.

ENGLISH VERSION
KOREAN VERSION

World Best Contact Center

VIP PC CARE

SAMSUNG also admitted
WEA　own VIP PC CARE SERVICE

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VIP PC Care

development by WEA
providing domestic and overseas

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VIP PC Care

remote inspection
and chat service.

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VIP PC Care

disability in pc measures and helping how to use PC.

World Best Contact Center

SAMSUNG

S SERVICE

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S Service

SAMSUNG online service/Including VIP PC CARE

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S Service

SAMSUNG FREE　online service

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S Service

Real time service & remote inspection for SAMSUNG PC client

World Best Contact Center

DMC System

 CALL CENTER

 

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improve Customer satisfaction
  • ONE STOP SERVICE
  • Activities Quality Assurance
  • A change for the better to Business process
  • Regular monitoring
  • remote inspection for SAMSUNG smart mobile phone

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Well-Run
  • Performance Management with MBO & KPI
  • Long-term education for improve CSR skill
  • A change for the better for Business process
  • Take root of CS center culture / compensation and penalties

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Contribute to enterprising performance
  • Cost competitiveness per Call
  • increased ARPU by revisit increase.
  • Enhance retention by Preventive of termination

World Best Contact Center

DMC System BUSINESS

  • a11a

    Samsung VIP PC Care

    14 January 2016

  • sis00021

    Samsung SIS Service

    8 April 2016

  • yogiyo010

    Yogiyo Service

    12 February 2016

“

Provides Samsung VIP PC CARE overseas Services
(England, America, Canada, Australia, India, China)

DMC History
“

Operated YOGIYO Contact Center

DMC History
“

Business cooperation contract with Samsung Electronics Co., Ltd. /
Start SAMSUNG VIP PC CARE SERVICE for domestic.

DMC History
“

SIS operations for Korea / SIS operations for England.
Start SIS expanding operations for 4 countries
(America, Canada, Australia, India)

DMC History